FS Customer Service Supervisor សំរាប់ Ben Line Integrated Logistics (Cambodia) Co., Ltd.
| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | ការបំរើអតិថិជន |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | អង់គ្លេស |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 27 ខែ កុម្ភៈ ឆ្នាំ2026 |
| ប្រាក់ខែ : |
តាមការចរចារ
|
| បទពិសោធន៍ : | ត្រូវការ |
| សញ្ញាបត្រ : |
Ben Line Integrated Logistics (Cambodia) was established in 2002. Our core activities in Cambodia include Liner Agency, Port Agency, Offshore Support Services, Project Logistics and Freight Forwarding. The Ben Line Group has 1600 staff and 125 offices across Asia and Australia. It has been operating as a Shipping Company for 160 years, originally from Scotland, head office is now in Singapore.
We are looking for a Cambodian candidate to fulfill one position as with the following description:
- Supervise and guide the customer service team handling in/out Cambodia is smooth.
- Ensure timely and accurate communication with customers regarding shipment status, delays, and documentation.
- Act as the main escalation point for customer complaints and service issues.
- Maintain strong relationships with key clients and overseas agents.
- Implement service improvements and standard operating procedures (SOPs).
- Train, coach, and evaluate customer service staff.
- Support team development and resolve internal issues
- Have good knowledge about services information to provide best service to Customers.
- Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
- Prepare monthly reports for management
- Doing other tasks if assigned by Manager.
- English - Good
- Graduated from College or University in relevant majors
- Good computer skills; Microsoft Office.
- Be good at reading & written in English, good communication is an advantage.
- Ability to communicate well, be agile, speak fluently, and present persuasively makes a good impression on listeners.
- At least 3-4 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.
- Having experience in US/South America, Canada trade lane is an advantage.
- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
- Ability to work independently and teamwork, have good health, be honest at work, have a sense of responsibility & self-discipline.
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and softly in the process of communication and working with customers.
Interested applicants should submit their CV (with three references) and a cover letter to us via our e-mail or by personal delivery to our office by using contact details by e-mail or Ben Line Integrated Logistics (Cambodia), address provided in the contact details. Only short-listed candidates will be contacted for interview.
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
| ឈ្មោះក្រុមហ៊ុន : | Ben Line Integrated Logistics (Cambodia) Co., Ltd. |
| ឈ្មោះសំរាប់ទំនាក់ទំនង : | Ben Line Integrated Logistics (Cambodia) |
| អុីម៉េល : | ratana.seng@benline.com |
| អាស័យដ្ឋាន : | Ground Floor, Regency Complex B, Unit #2-3-4B/79, Street 205, Sangkat Tumnob Tuek, Khan Boeng Keng Kang, Phnom Penh, Cambodia |
| គេហទំព័រ : |
http://www.benline.com |
