Client Service Supervisor សំរាប់ E.L.A English Language Academy Co., Ltd.

(ការទទួលពាក្យត្រូវបានបិទនៅ ថ្ងៃទី 08​ ខែ​ កញ្ញា ឆ្នាំ2026)
សំរាប់ : ជនជាតិខ្មែរ
ផ្នែក : រដ្ឋបាល, ការទំនាក់ទំនង, ការបំរើអតិថិជន, សេវាកម្មនិងបដិសណ្ឋារ​កិច្ច
ពេលធ្វើការ : ពេញម៉ោង
ភេទ : ប្រុស, ស្រី
ភាសា : ខ្មែរ, អង់គ្លេស
តំបន់ : ភ្នំពេញ
ចំនួន : 1នាក់
ឈប់ទទួលពាក្យ : ថ្ងៃទី 08​ ខែ​ កញ្ញា ឆ្នាំ2026
ប្រាក់ខែ :
តាមការចរចារ
បទពិសោធន៍ : យ៉ាងហោចណាស់ 3​ឆ្នាំ
សញ្ញាបត្រ : បរិញ្ញាបត្រ
ពិព៌ណនាអំពីការងារ
We are now looking for qualified candidate to fulfill the position below:
តួនាទីនិងការទទួលខុសត្រូវ
  • Team Leadership & Supervision
  • Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
  • Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
  • Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
  • Customer Experience & Enrollment
  • Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
  • Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
  • Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
  • Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
  • Administration & Operations
  • Maintain and update accurate learner databases, attendance records, and payment systems.
  • Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
  • Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
  • Assist in organizing open days, promotional events, and other center activities to attract new learners.
  • Reporting & Compliance
  • Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
  • Ensure all client service activities and data handling comply with organizational policies and privacy standards.
  • Perform other tasks as assigned by the immediate supervisor.
តំរូវការការងារ
Languages:
  • English - Fluent
  • Khmer - Fluent
Qualifications:
  • Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
  • Customer service, sales, or front-desk operations for 3 years as a minimum
  • Supervisory or team lead role for 1 year is preferred
Skills & Knowledge:General & Technical Skills
  • Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
  • Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
  • Previous experience working within an educational or training institution is highly preferred.
  • Excellent written and verbal communication skills in both English and Khmer.
Soft Skills
  • Strong leadership and team-building capabilities.
  • Problem-solving mindset with the ability to remain calm and professional under pressure.
  • High attention to detail, reliability, and strong organizational skills.
ព័ត៌មានសំរាប់ការដាក់ពាក្យ

Interested qualified candidates are invited to apply via the link below :

Client Service SupervisorTeacher of English (Expat)Client Service OfficerGraphic DesignerAcademic Assistant
ជួយគាំទ្រ ខ្មែរអនឡាញចប

នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".

អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប

ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
ឈ្មោះក្រុមហ៊ុន : E.L.A English Language Academy Co., Ltd.
អាស័យដ្ឋាន : No. 24 & 25, St. Mao Tse Tong (245) Phum 7, Sangkat Phsar Depou Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia
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