Client Service Supervisor សំរាប់ English Language Academy Co., Ltd.
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| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | រដ្ឋបាល, ការទំនាក់ទំនង, ការបំរើអតិថិជន, សេវាកម្មនិងបដិសណ្ឋារកិច្ច |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | ខ្មែរ, អង់គ្លេស |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 18 ខែ មិថុនា ឆ្នាំ2026 |
| ប្រាក់ខែ : |
តាមការចរចារ
|
| បទពិសោធន៍ : | យ៉ាងហោចណាស់ 3ឆ្នាំ |
| សញ្ញាបត្រ : | បរិញ្ញាបត្រ |
ពិព៌ណនាអំពីការងារ
We are now looking for qualified candidate to fulfill the position below:
តួនាទីនិងការទទួលខុសត្រូវ
- Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
- Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
- Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
តំរូវការការងារ
Languages:
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
- Minimum experience in customer service, sales, or front-desk operations, with at least 1 year in a supervisory or team lead role for 3 years is preferred
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Excellent written and verbal communication skills in both English and Khmer.
- Previous experience working within an educational or training institution is highly preferred.
- Strong leadership and team-building capabilities.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
ព័ត៌មានសំរាប់ការដាក់ពាក្យ
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
ជួយគាំទ្រ ខ្មែរអនឡាញចប
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
| ឈ្មោះក្រុមហ៊ុន : | English Language Academy Co., Ltd. |
| ឈ្មោះសំរាប់ទំនាក់ទំនង : | English Language Academy Co., Ltd |
| អុីម៉េល : | hr@elacambodia.com |
| អាស័យដ្ឋាន : | No. 24 & 25, St. Mao Tse Tong (245) Phum 7, Sangkat Phsar Depou Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia |
ដំណឹងជ្រើសរើសបុគ្គលិកផ្សេងៗពីក្រុមហ៊ុននេះ
១នាក់
តាមការចរចារ
ថ្ងៃទី 18 ខែ មិថុនា ឆ្នាំ2026
ភ្នំពេញ
១នាក់
តាមការចរចារ
ថ្ងៃទី 18 ខែ មិថុនា ឆ្នាំ2026
ភ្នំពេញ
១នាក់
តាមការចរចារ
ថ្ងៃទី 18 ខែ មិថុនា ឆ្នាំ2026
ភ្នំពេញ
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ដំណឹងជ្រើសរើសបុគ្គលិកស្រដៀងគ្នា
