Head of Customer Service សំរាប់ Forest Hill International School
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| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | ការបំរើអតិថិជន |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | ច្រើននាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 12 ខែ វិច្ឆិកា ឆ្នាំ2025 |
| ប្រាក់ខែ : |
តាមការចរចារ
|
| បទពិសោធន៍ : | ត្រូវការ |
| សញ្ញាបត្រ : |
ពិព៌ណនាអំពីការងារ
We are now looking for qualified candidate to fulfill the position below:
តួនាទីនិងការទទួលខុសត្រូវ
- CUSTOMER SUPPORT
- Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
- Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
- Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.
- COMMUNICATION MANAGEMENT
- Coordinate and oversee communication between the school and parents, ensuring clarity and consistency.
- Manage newsletters, updates, and notices to inform the school community about events, policies, and other important matters.
- Develop and maintain FAQs or resources to address common concerns.
- OPERATION EFFICIENCY
- Supervise the front office team to ensure seamless daily operations and a welcoming environment.
- Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
- Coordinate parent-teacher conferences, open house events, and other school-related activities.
- PARENT AND COMMUNITY ENGAGEMENT
- Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
- Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
- Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
- TEAM LEADERSHIP
- Train, mentor, and supervise the customer service team to meet high performance and service standards.
- Conduct regular team meetings to address concerns, share updates, and strategize improvements.
ព័ត៌មានសំរាប់ការដាក់ពាក្យ
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Notice: only shortlisted candidates will be contacted
ជួយគាំទ្រ ខ្មែរអនឡាញចប
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
| ឈ្មោះក្រុមហ៊ុន : | Forest Hill International School |
| អុីម៉េល : | info@foresthillschool.edu.kh |
| អាស័យដ្ឋាន : | #50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia |
ដំណឹងជ្រើសរើសបុគ្គលិកផ្សេងៗពីក្រុមហ៊ុននេះ
ច្រើននាក់
តាមការចរចារ
ថ្ងៃទី 11 ខែ វិច្ឆិកា ឆ្នាំ2025
ភ្នំពេញ
ព្រឹត្តិប័ត្រការងារដោយឥតគិតថ្លៃ
ដើម្បីទទួលសារអំពីការងារថ្មីៗក្នុងអុីម៉េលរបស់អ្នក សូមចូលរួមកម្មវិធីទទួលព្រឹត្តិប័ត្រការងារដោយឥតគិតថ្លៃ។
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