Head of Customer Service សំរាប់ Forest Hill International School

សំរាប់ : ជនជាតិខ្មែរ
ផ្នែក : ការបំរើអតិថិជន, ការអប់រំ និង វគ្គសិក្សា
ពេលធ្វើការ : ពេញម៉ោង
ភេទ : ប្រុស, ស្រី
តំបន់ : ភ្នំពេញ
ចំនួន : 1នាក់
ឈប់ទទួលពាក្យ : ថ្ងៃទី 25​ ខែ​ កញ្ញា ឆ្នាំ2026
ប្រាក់ខែ :
តាមការចរចារ
បទពិសោធន៍ : យ៉ាងហោចណាស់ 3​ឆ្នាំ
សញ្ញាបត្រ : បរិញ្ញាបត្រ
ពិព៌ណនាអំពីការងារ
We are now looking for qualified candidate to fulfill the position below:
តួនាទីនិងការទទួលខុសត្រូវ
  • CUSTOMER SUPPORT
  • Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
  • Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
  • Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.
  • COMMUNICATION MANAGEMENT
  • Coordinate and oversee communication between the school and parents, ensuring clarity and consistency.
  • Manage newsletters, updates, and notices to inform the school community about events, policies, and other important matters.
  • Develop and maintain FAQs or resources to address common concerns.
  • OPERATION EFFICIENCY
  • Supervise the front office team to ensure seamless daily operations and a welcoming environment.
  • Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
  • Coordinate parent-teacher conferences, open house events, and other school-related activities.
  • PARENT AND COMMUNITY ENGAGEMENT
  • Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
  • Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
  • Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
  • TEAM LEADERSHIP
  • Train, mentor, and supervise the customer service team to meet high performance and service standards.
  • Conduct regular team meetings to address concerns, share updates, and strategize improvements.
  • EXPECTED OUTCOMES
  • Establish high standards of customer service, ensuring prompt and professional responses to inquiries and effective complaint resolution.
  • Manage clear communication with parents and stakeholders, distributing informative updates and newsletters. I
  • Supervise the front office team to ensure operational efficiency and maintain accurate records of interactions.
  • Organize engagement events to foster relationships with parents and facilitate a smooth onboarding experience for new families.
  • Monitor feedback to identify improvement areas in customer service processes and implement necessary changes.
  • Train and mentor, the customer service team, promoting a positive workplace environment and upholding school values in all interactions.
តំរូវការការងារ
Qualifications:
  • Bachelor's Degree
Work History:
  • Customer service or administrative management, preferably in an educational setting for 3 years as a minimum
Skills & Knowledge:General & Technical Skills
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office.
  • Knowledge of Cambridge International School curriculum and policies (preferred).
Soft Skills
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to work under pressure while maintaining a positive demeanor.
  • High level of cultural sensitivity and adaptability.
  • Strong organizational and multitasking abilities.
ព័ត៌មានសំរាប់ការដាក់ពាក្យ

Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.

Notice: only shortlisted candidates will be contacted

ជួយគាំទ្រ ខ្មែរអនឡាញចប

នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".

អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប

ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
ឈ្មោះក្រុមហ៊ុន : Forest Hill International School
អុីម៉េល : info@foresthillschool.edu.kh
អាស័យដ្ឋាន : #50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia
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