Customer Service Standard Officer-Senior Executive សំរាប់ អិលអូអិលស៊ី (ខេមបូឌា) ភីអិលស៊ី
| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | គណនេយ្យ, ធនាគារ និង ហិរញ្ញវត្ថុ, រដ្ឋបាល, ការបំរើអតិថិជន |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | អង់គ្លេស |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 15 ខែ កក្កដា ឆ្នាំ2026 |
| ប្រាក់ខែ : |
តាមការចរចារ
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| បទពិសោធន៍ : | យ៉ាងហោចណាស់ 3ឆ្នាំ |
| សញ្ញាបត្រ : | បរិញ្ញាបត្រ |
LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
- Assist to develop policy/procedure/guideline of Customer Service Standard.
- Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.
- Develop a checklist and questionnaire for customer service evaluation at branch level.
- Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.
- Filter outstanding branches of customer service implementation for rewarding.
- Initiate customer experience program and propose to direct supervisor.
- Collect feedback on customer service implementation from staff.
- Collect customer feedback from branch to evaluate service performance.
- Conduct competitor surveys of customer service standards.
- Perform other tasks assign by management.
- English - Good
- Bachelor's Degree in Banking/finance or business management, or related filed.
- Customer service capacity is a requirement for 3 years as a minimum
- Experience or knowledge of microfinance and the banking industry is preferable.
- Be proficient in English both speaking and writing and very good in communication skills.
- Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).
- Self-motivated person, good relationship with the public, ability to work under pressure and work independently.
- Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
Women and People with Disabilities are Encouraged to Apply!
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
| ឈ្មោះក្រុមហ៊ុន : | អិលអូអិលស៊ី (ខេមបូឌា) ភីអិលស៊ី |
| ឈ្មោះសំរាប់ទំនាក់ទំនង : | LOLC (Cambodia) Plc. |
| អុីម៉េល : | recruitment@lolc.com.kh |
| អាស័យដ្ឋាន : | # 666B, Street 271, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia |
| គេហទំព័រ : |
http://LinkedIn/LOLC (Cambodia) Plc. http://Facebook/LOLC (Cambodia) Plc. http://www.lolc.com.kh |
