Retail Excellence & Client Experience Lead សំរាប់ Sepakor Angkor Co., Ltd.
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| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | រដ្ឋបាល, ប្រតិបត្តិ/គ្រប់គ្រង, លក់និងទីផ្សារ, សេវាកម្មនិងបដិសណ្ឋារកិច្ច |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | ខ្មែរ, អង់គ្លេស |
| តំបន់ : | សៀមរាប |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 25 ខែ សីហា ឆ្នាំ2026 |
| ប្រាក់ខែ : |
តាមការចរចារ
|
| បទពិសោធន៍ : | ត្រូវការ |
| សញ្ញាបត្រ : | បរិញ្ញាបត្រ |
ពិព៌ណនាអំពីការងារ
We are now looking for qualified candidate to fulfill the position below:
តួនាទីនិងការទទួលខុសត្រូវ
- Retail Operations and Performance Management
- Oversee daily retail operations across all assigned stores, ensuring smooth, compliant, and cost effective performance.
- Ensure excellence in store management, stock assortment, inventory control, replenishment planning, and adherence to company procedures.
- Maintain exceptional visual merchandising standards that reflect the premium positioning of the Artisans Angkor brand.
- Monitor and optimize store performance through regular analysis of sales, footfall, conversion rates, average basket value, units per transaction, and overall productivity.
- Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and commercial performance.
- Ensure consistency in retail execution and brand presentation across all locations.
- Luxury Client Experience and Customer Excellence
- Champion a culture of luxury service excellence across all retail locations.
- Develop and implement world-class service standards that deliver exceptional hospitality, personalization, and client care.
- Create memorable, authentic, and emotionally engaging customer journeys that reflect Artisans Angkor's heritage, craftsmanship, and cultural values.
- Lead the development of storytelling practices that bring products, artisans, craftsmanship techniques, and Cambodian heritage to life for customers.
- Ensure every customer interaction enhances the brand experience and creates lasting emotional connections with clients.
- Continuously evaluate and elevate service standards in line with international luxury retail and hospitality best practices.
- Monitor customer satisfaction, mystery shopping results, and guest feedback to identify improvement opportunities.
- Ensure effective management of customer feedback and service recovery to maintain a premium brand reputation.
- Sales and Commercial Leadership
- Take full ownership of retail sales performance across all stores, ensuring sales budgets, revenue targets, and profitability objectives are achieved or exceeded.
- Define sales targets for each store with the Retail and Sales director
- In charge of communicating and monitoring annual, quarterly, and monthly sales targets for each store.
- Establish and manage key retail performance indicators including:
- Conversion Rate
- Average Basket Value (ATV)
- Units Per Transaction (UPT)
- Sales Per Employee
- Overall Store Productivity (Sales per M2)
- Drive sales growth through clientele, product storytelling, upselling, cross-selling, and customer engagement initiatives.
- Analyze product performance, customer purchasing behaviors, and sales trends to maximize revenue opportunities.
- Identify opportunities to improve conversion, increase basket size, and enhance customer loyalty.
- Develop and implement commercial action plans to address performance gaps and drive continuous growth.
- Collaborate closely with Marketing, Merchandising, Product Development, and Tourism teams to support new product launches and retail initiatives.
- Support the launch of AA CRM program with the development of store strategy for converting AA clients into AA members (store target/store briefing and promotion strategy at retail)
- Provide regular commercial performance reporting and strategic recommendations to senior management.
- Service Standards, Training and Team Development
- Establish and maintain international luxury retail and customer service standards.
- Deliver training programs focused on:
- Luxury service excellence
- Product storytelling
- Clientele
- Emotional selling techniques
- Customer engagement
- Sales and commercial performance
- Communication and presentation skills
- Coach and mentor teams to confidently communicate the unique heritage, craftsmanship, and value proposition of Artisans Angkor products.
- Lead, inspire, and develop high-performing retail teams capable of delivering exceptional customer experience and strong commercial results.
- Foster a culture of accountability, customer-centricity, continuous learning, and performance excellence.
- Support recruitment, succession planning, employee engagement, and talent development initiatives.
- Conduct regular performance reviews and development coaching sessions with store teams.
- Innovation and Continues Improvement
- Lead the implementation of new retail concepts, service initiatives, and customer experience enhancements.
- Identify innovative opportunities to improve retail operations, customer engagement, and commercial performance.
- Introduce best practices in luxury retail, client experience, and operational excellence.
- Drive a culture of innovation, agility, and continuous improvement throughout the retail organization.
- Reporting & Business Analysis
- Prepare and present regular business reports covering sales performance, customer experience, service standards, inventory, staffing, and operating costs.
- Analyze key performance indicators and provide actionable recommendations to improve results.
- Monitor inventory availability, stock accuracy, shrinkage, and profitability.
- Develop performance and business reviews to support strategic decision-making.
- Ensure accurate forecasting and planning to support commercial and operational objectives.
តំរូវការការងារ
Languages:
- English - Fluent
- Khmer - Good is preferred
- Bachelor's Degree in Marketing, Retail Management, Hospitality Management, Luxury Brand Management, or a related field.
- Minimum 5–8 years of progressive retail leadership experience, preferably in luxury retail, premium retail, hospitality, tourism, lifestyle brands, or airport retail environments.
- Demonstrated success in driving sales growth, achieving commercial targets, and improving retail productivity.
- Proven experience developing luxury customer experiences and service excellence programs.
- Experience in retail training, coaching, and talent development.
- Strong understanding of retail performance management, customer engagement, and luxury service standards.
- Fluent English; Khmer language skills are a strong advantage
- Strong commercial acumen and results-oriented mindset
- Luxury retail and premium customer experience expertise
- Excellence in storytelling and brand experience delivery
- Leadership, coaching, and team development capabilities
- Clientele and relationship-building skills
- Retail operations and performance management expertise
- Strong analytical and business planning skills
- Excellent communication and influencing abilities
- Customer-centric mindset with high attention to detail
- Problem-solving and continuous improvement orientation
- Ability to thrive in fast-paced, multicultural retail environments
ព័ត៌មានសំរាប់ការដាក់ពាក្យ
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Please click the Attachment below for more information.
ជួយគាំទ្រ ខ្មែរអនឡាញចប
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
| ឈ្មោះក្រុមហ៊ុន : | Sepakor Angkor Co., Ltd. |
| អុីម៉េល : | careers@artisansangkor.com |
| អាស័យដ្ឋាន : | Steung Thmey Road, Steung Thmey Village, Svay Dankum Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia |
ដំណឹងជ្រើសរើសបុគ្គលិកផ្សេងៗពីក្រុមហ៊ុននេះ
១នាក់
តាមការចរចារ
ថ្ងៃទី 25 ខែ សីហា ឆ្នាំ2026
សៀមរាប
១នាក់
តាមការចរចារ
ថ្ងៃទី 25 ខែ សីហា ឆ្នាំ2026
សៀមរាប
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