Customer Service Leader សំរាប់ Think!Think Learning Lab

សំរាប់ : ជនជាតិខ្មែរ
ផ្នែក : រដ្ឋបាល, ការទំនាក់ទំនង, ការបំរើអតិថិជន, ការអប់រំ និង វគ្គសិក្សា
ពេលធ្វើការ : ពេញម៉ោង, ពេញម៉ោង
ភេទ : ប្រុស, ស្រី
តំបន់ : ភ្នំពេញ
ចំនួន : 2នាក់
ឈប់ទទួលពាក្យ : ថ្ងៃទី 20​ ខែ​ មីនា ឆ្នាំ2026
ប្រាក់ខែ :
$350 - $450
បទពិសោធន៍ : យ៉ាងហោចណាស់ 3​ឆ្នាំ
សញ្ញាបត្រ : បរិញ្ញាបត្រ
ពិព៌ណនាអំពីការងារ

We offer a new concept of service, “Edutainment” (Education entertainment) to our students and parents in our learning lab

Your smile will bring a joyful learning experience to our guests.

Let’s enjoy working together in our friendly environment!

តួនាទីនិងការទទួលខុសត្រូវ
  • Team Management:
  • Lead, mentor, and manage the customer service team, ensuring alignment with the school’s goals and objectives.
  • Conduct regular team meetings to communicate expectations, provide updates, and address concerns.
  • Monitor team performance, provide feedback, and implement training programs to improve skills and knowledge.
  • Training & Development, Conduct training sessions, create training materials, and provide ongoing training/support for the customer service team.
  • Customer Service Excellence:
  • Develop and maintain high standards of customer service to enhance student and parent satisfaction.
  • Handle escalated inquiries and complaints, ensuring timely and effective resolution.
  • Implement and monitor customer service policies and procedures to ensure consistency and quality.
  • Operational Oversight:
  • Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and workflow management.
  • Manage and optimise customer service channels (phone, telegram, in-person, etc.) to ensure efficient and effective communication.
  • Reporting and Documentation:
  • Prepare and present regular reports on customer service performance, issues, and trends to CS Manager and Head of CS.
  • Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions.
  • Public Speaking and Representation:
  • Give orientations to new parents, providing clear and informative presentations about school programs/concepts.
  • Deliver presentations during trial classes to prospective students and parents, showcasing the school's offerings and answering questions.
តំរូវការការងារ
Qualifications:
  • Bachelor's Degree in Business, Education, Communications, or related field.
Work History:
  • Customer service, with leadership experience for 2 to 3 years
Skills & Knowledge:General & Technical Skills
  • Strong leadership, communication, and problem-solving skills. Proficiency in customer service software and MS Office.
  • Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
  • Attention to Detail: Precision in managing processes, documentation, and customer interactions.
Soft Skills
  • Professional, customer-focused, and able to multitask in a fast-paced environment.
  • Leadership: Ability to guide, motivate, and develop a team to achieve high performance.
  • Communication: Clear and effective communication skills, both verbal and written, with the ability to convey complex information.
  • Customer Focus: A deep commitment to providing excellent service and enhancing customer satisfaction.
  • Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
  • Collaboration: Ability to work effectively with different departments to achieve common goals.
ព័ត៌មានសំរាប់ការដាក់ពាក្យ

Interested qualified candidates are invited to send their CV and Cover letter via email or contact as provided in the contact details. Only shortlisted candidates will be contacted for an interview.

ជួយគាំទ្រ ខ្មែរអនឡាញចប

នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".

អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប

ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
ឈ្មោះក្រុមហ៊ុន : Think!Think Learning Lab
ឈ្មោះសំរាប់ទំនាក់ទំនង : WonderLab (Cambodia) Co., Ltd
អុីម៉េល : hr@thinkthinklearninglab.edu.kh
អាស័យដ្ឋាន : The commune building, St. 347, Sangkat Boeng Kak Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia
គេហទំព័រ : http://Company website
http://Youtube Learning-Lab Video
http://Facebook page
ដំណឹងជ្រើសរើសបុគ្គលិកផ្សេងៗពីក្រុមហ៊ុននេះ
Teacher (Facilitator)
2 នាក់
តាមការចរចារ
ថ្ងៃទី 20​ ខែ​ មីនា ឆ្នាំ2026
ភ្នំពេញ
Sponsored
ដំណឹងជ្រើសរើសបុគ្គលិកស្រដៀងគ្នា
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