Customer Service Representative សំរាប់ TLScontact (Cambodia)
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| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | ការទំនាក់ទំនង, ការបំរើអតិថិជន |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | បារាំង |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 16 ខែ មិថុនា ឆ្នាំ2026 |
| ប្រាក់ខែ : |
តាមការចរចារ
|
| បទពិសោធន៍ : | ត្រូវការ |
| សញ្ញាបត្រ : | បរិញ្ញាបត្រ |
ពិព៌ណនាអំពីការងារ
We are looking for qualified candidate to fill for the position below.
តួនាទីនិងការទទួលខុសត្រូវ
- Handle day-today Visa Applications in compliance with Standard Operations Procedures.
- Works at the welcome desk.
- Consult applicants during self-service registration, payment and queuing processes.
- Accepts and checks the documents.
- Accepts payment of fees and additional services.
- Accepts biometric data of the applicants.
- Controls quality of submitted documents.
- Transfers and receives documents to / from the visa sections of clients.
- Returns documents to the applicant.
- Organizes and provides Apply Anywhere service.
- Provides services for completing visa application forms.
- Processes data at the visa sections of clients.
- Follow an established and defined filing and administration process, guided by a computer- based system.
- Ensure engagement with applicants provides a first-class service, and positive customer experience.
- Flag to VAC Management applications that may give rise to concern.
- Handle customer complaints an assertively, and efficiently.
- Handle problem customers assertively and diplomatically.
- Support the provision of healthy and safe working environment through good personal and team practices.
- Support VAC initiatives to support the ongoing improvement of business performance.
- Support colleagues to develop and implement continuous improvement initiatives.
- Support colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit.
- Ensure cleanliness and order at the workplace in accordance with internal regulations of the company.
- Maintain strict confidentiality of technological, financial, commercial and other information received in connection with the performance of his / her duties and takes all possible measures to protect the information received from disclosure.
- Attend all staff meetings, mandatory trainings conducted by the Employer, participates in asset inventories and other activities that are mandatory for employees, as decided by the management.
- Travel up on request for the other locations to provide customer service
តំរូវការការងារ
Languages:
- French - Fluent is required
- Bachelor's Degree
- Experience of work with documents or customer service is an advantage.
- Working within a Visa Application Center or Public Sector is an advantage.
- French level – upper intermediate and above (speaking/reading/writing) is required; other foreign language is a plus.
- Experienced MS Office user.
- Detail oriented, initiative, open mind.
- Good communication skill, active listener, patient to customers.
- Fast learner, ability to work under pressure.
- Strong team player
ព័ត៌មានសំរាប់ការដាក់ពាក្យ
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
ជួយគាំទ្រ ខ្មែរអនឡាញចប
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
| ឈ្មោះក្រុមហ៊ុន : | TLScontact (Cambodia) |
| ឈ្មោះសំរាប់ទំនាក់ទំនង : | TLScontact (Cambodia) Co.,Ltd |
| អុីម៉េល : | monyreaksa.meas@tlscontact.com |
| អាស័យដ្ឋាន : | Vattanac Capital Tower Level 5, Suite 0507 66 Monivong Boulevard, Sangkat Wat Phnum, Khan Doun Penh, Phnom Penh, Cambodia |
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