Contact Centre Manager សំរាប់ ធនាគារ វឌ្ឍនៈ
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(ការទទួលពាក្យត្រូវបានបិទនៅ ថ្ងៃទី 01 ខែ មេសា ឆ្នាំ2023)
| សំរាប់ : | ជនជាតិខ្មែរ |
| ផ្នែក : | ការបំរើអតិថិជន |
| ពេលធ្វើការ : | ពេញម៉ោង |
| ភេទ : | ប្រុស, ស្រី |
| ភាសា : | ខ្មែរ, អង់គ្លេស |
| តំបន់ : | ភ្នំពេញ |
| ចំនួន : | 1នាក់ |
| ឈប់ទទួលពាក្យ : | ថ្ងៃទី 01 ខែ មេសា ឆ្នាំ2023 |
| ប្រាក់ខែ : |
តាមការចរចារ
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| បទពិសោធន៍ : | យ៉ាងហោចណាស់ 5ឆ្នាំ |
| សញ្ញាបត្រ : | បរិញ្ញាបត្រ |
ពិព៌ណនាអំពីការងារ
We are looking for qualified candidate to fill for the position below.
- Contact Centre Manager
តួនាទីនិងការទទួលខុសត្រូវ
- Responsible for executing the company’s customer strategy and tactical operation of the contact centre.
- Standardises processes, procedures and execution to ensure consistent growth of the contact centre.
- Identify operational metric to ensure service delivery of the contact centre is aligned with the organization CX strategy.
- Supervises a group of Agents and eventually team leads, and is primarily responsible for delivering to Service Level Agreements and performance targets.
- Driving team performance, KPI management, reporting and taking resource decision
- Handle day to day operations with on focus on analytics, coaching, recognition, and performance
- Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and Agents.
- Interact regularly with other stake holders, building and maintaining effective internal and external stakeholder relationships
- Develop and nurture working culture where training and development are part of work and working with trainers to ensure the skills and knowledge are developed effectively.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
តំរូវការការងារ
- Min 5 years experience in frontline customer service is required.
- Proven experience as contact centre manager or team leader or similar position
- Knowledge of performance evaluation and customer service metrics
- Proficient in MS Office and call centre equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Degree in any discipline
- Certified Contact Centre Manager or equivalent qualification will be an advantage
ព័ត៌មានសំរាប់ការដាក់ពាក្យ
Interested candidates may send their CV(s) to email mentioned in the contact detail.
ជួយគាំទ្រ ខ្មែរអនឡាញចប
នៅពេលអ្នកដាក់ពាក្យសំរាប់ការងារនេះ ប្រសិនបើអាចសុំជួយប្រាប់ទៅកាន់ក្រុមហ៊ុនថា "អ្នកបានឃើញការងារនេះក្នុងគេហទំព័រ www.khmeronlinejobs.com".
អរគុណទុកជាមុន,
ពីក្រុមការងារ ខ្មែរអនឡាញចប
ព័ត៌មានអំពីក្រុមហ៊ុន (ដំណឹងជ្រើសរើសបុគ្គលិក)
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